Remote IT Support
Our RMM (Remote Monitoring and Management) systems allow us to provide almost all administrator function remotely. We can complete general maintenance and problem solving on PCs without needing to be on the site.
This includes 'over the shoulder' remote access to work with your staff to resolve problems. Because we can see what they are seeing, it helps us to resolve problems quickly and build a rapport with your team.
in many cases, we are actually able to automate certain actions remotely. This includes cleaning disk space, or automatically applying updates for Windows and other software. This avoids downtime for general maintenance tasks.
Likewise, our modern cloud-based systems allow us to centrally manage your estate. This includes your servers, networks, and Cyber Security systems.